Return, Refund & Exchange Policy

At MSTRY, we are committed to delivering quality products. Please review our return, refund and exchange policy before placing your order.

1. Refunds for Damaged or Defective Products

Refunds are available only for products that arrive damaged or defective. Refund requests for other reasons, including a change of mind, are not eligible.

To request a refund:

• Contact us at support@mstry.in as soon as possible after receiving your order.

• Include your order number, clear photos of the damaged or defective product, and a description of the issue.

• We may request an uncut, continuous parcel-opening video to help verify the claim.

Our team will review your request and contact you with the next steps. Approved refunds will be processed to the original payment method, subject to the payment provider's processing time.

2. Size Exchanges

Size exchanges are available, subject to stock availability.

• Contact support@mstry.in with your order number and the size you wish to exchange.

• The product must be unused, unwashed, undamaged and returned with its original tags and packaging.

• Exchanges are subject to inspection and approval.

• If the requested size is unavailable, our support team will help you explore the available options.

3. Non-Returnable Situations

Refunds are not available for:

• Change of mind or personal preference.

• Incorrect size selection, although a size exchange may be requested.

• Products that have been worn, washed, altered or damaged after delivery.

4. Contact Us

For damaged-product refund requests or size exchanges, please contact:

Email: support@mstry.in

Please include your order number in your email so our team can assist you efficiently.

MSTRY reserves the right to review each request in accordance with this policy and applicable consumer protection laws.